Tentative and non guaranteed bookings

Tentative and non guaranteed bookings

Tentative and non guaranteed bookings ( reservation), There is every day bookings the reservation department or front office team receive some of them are guaranteed and some are tentative and the rest are non guaranteed bookings .

  • While reservation clerk taking down the reservation he should inform the guest or the booker about the standard reservation holding time also the release period as per the hotels policy .
  • Explain to the guest while he make the booking all the applicable reservation holding time.
  • Any non-Guaranteed reservation( Bookings ) with no arrival or flight timing or bookings which are not re-confirmed shall be released by 04:00 PM afternoon time or as per hotel policy .
  • All the non guaranteed bookings will not be held to the next day and these bookings will be cancelled on the same day.
  • All the non-Guaranteed reservation with late night arrival also late night flight timing should be released 4 hours after the flight arrival time on date of arrival.
  • For the Guaranteed bookings with credit-card details , the Room will be blocked and checked in as per hotel policy , or may be amended to the next day after reconfirming with the guest as per the hotel availability .
  • For All the guaranteed bookings no-show’s the room will be checked in to charge ( the night rate ) retention charges and the same will be billed to the guest credit card .
  • In case there is no pickup details or flight details giving by the guest during the booking time , then request the Guest to call back once these details are available to be sure when he will arrive to the hotel.
  • For All the Guaranteed bookings (non – credit card) request the guest to make a deposit before arrival date, As per hotel policy you can also give a cut off date in case guests fail to make the deposit on or before the cut-off date the tentative reservation will be released .
  • Check and confirm with Booker / guest if there is any additional information or requests also  further assistance is required.
  • You need to note down the agreed reservation status (Guaranteed, non-guaranteed, credit card confirmed, deposit , guest request etc.)  on the reservation form.
  • Information obtained must be repeated to ensure accuracy.
  • Thank the guest for the booking in your hotel .
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