Tag: Hotel Telephone operator

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Purchasing Management

Objectives of Purchasing Management To purchase the required material at minimum possible price by following the company policies. to keep department expenses low. Development of good & new vendors (suppliers). Development of good relation with the existing suppliers. training & development of personal employee in department. to maintain proper & up to date records of […]

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Cleaning . housekeeping

Housekeeping Public Area Cleaning

Hotel Public area cleaning Public areas are the common places and facilitates accessible to in house guest and non-resident guest. Guest requires common areas to meet, sit and carry other activities. The place comes under the are lobby, restaurants, bars, banquets, and other Food and Beverage Outlets. Public area cleaning is the most important and […]

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Housekeepers Cleaning Secrets

Housekeeping department in hotels is very important and should have more care from the management as this department is responsible to make the hotel clean and shiny all the time so whenever and wherever the guest pass must be clean area and fresh atmosphere , may be you think that housekeepers has secrets in the […]

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Cleaning . housekeeping

Housekeeping laundry operation – Hotel

Principle of Hotel laundry 1. Removal of dirt and stain from the linen articles. 2. Restoring linen articles to their original appearance as far as possible. Qualities of good laundry 1. Careful handling of linen articles when laundering 2. Correct process of use of suitable agent. 3. While materials are kept white, excessive bleach is […]

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Front Office management


  Reservation department in hotels Reservation meaning in hotels What is reservation in hotels? What is the use of reservation? Reservation and booking handling in front office and hotels. Reservation Agent / Officer’s Job definition : He is the person who controlling and maintaining all type of room reservations that match the guest requirements from […]

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Bellman in Hotels

Bellman Job Description

Bellman Job Description in hotels as he is one of the first staff who can meet the guest . Bellman’s job definition : To work closely with the front desk staff , room service employee , assistance with luggage for guest and transportation plus the miscellaneous needs .   Bellman’s Basic skills: Basic language skills […]

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Standard room Cleopatra sharm elsheikh resort

Housekeeping Guest room cleaning

Guest Room Cleaning Frequency Schedule This list indicates how often each items on the guest room and bathroom should be cleaned. There are items which need to be cleaned on a daily, weekly, monthly, every 6 months etc. Housekeeping department should implement a routine cleaning cycle as part of their standard operational procedures. Below you […]

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Cleopatra sharmelsheikh

Housekeeping Cleaning front office area

SOP –  Cleaning Front office /  Lobby Area Cleaning front office / Lobby Area: Hotel lobby should be clean 24 hours of the day. All lobby and front office areas like flooring, ceiling, furniture, glass doors, glass windows, ashtrays, fixtures etc. should be clean at any given time.as we mention in our Previous post that […]

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Room change in hotel

Housekeeping – Cleaning Bathroom

SOP – Housekeeping – Cleaning Bathroom tiles and Mirror SOP Number: HK – 17 ( SOP serial number and department code ) Department: Housekeeping – Guest Room Date Issued: DATE THE DOCUMENT WAS CREATED Time to Train: 30 Minutes Cleaning tiles:  Apply diluted cleaning solution on to the scrubber and scrub top to bottom ensuring […]

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Housekeeping department training

The housekeeping department is one from the main factor in the hotels , as mainly hotels reputation come from the services which offer to their guests , and the cleaning service is the main element which make difference between hotels , so the hotel need to be always shiny , tidy and clean . and […]

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