Tag: Hotel Telephone operator

hotel front desk job description

The 21 Important customer service skills

The 21 most important customer service skills • Empathy • Communication skills • Product knowledge • Problem-solving skills • Patience • Positive attitude • Positive language • Listening skills • A willingness to go the extra mile • Personal responsibility • Confidence • Tenacity • Authenticity • Adaptability • Attentiveness • Desire to learn • […]

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Do and Do not in front office SOP

SOP – Do’s and Don’ts in Front Office

SOP – Do’s and Don’ts in Front Office 1. Greet every body you see with warm and welcoming smile. 2. Keep eye contact with the guest when you talk to him . 3. When you are talking with the guest say his Name as much as possible, as example, hello Mr. Mark, how are you […]

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Check in SOP front office

Front office SOP check in

SOP for front office staff at check in time front desk representative duties Initially let me focus on the sentence of “Reception staff ,who giving the first impression for the hotel, and front office department is the mirror of the service , so keep the first impression for the guest as happy by your warm […]

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Front Office management

Hotels staff with positive covid-19 cases

Hotels staff with positive covid-19 cases Take action if an employee suspected or confirmed positive case of Covid -19 * Immediately separate the employees who reported with or develop symptoms  at the work from the other employees ,and arrange for private transport to home . These employees should self-isolate and contact their health care provider […]

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Discover Qatar tours and activities

Trust is the new currency

What is the new currency? Which is the most important nowadays. Zurab Pololikashvili UNWTO Secretary-General said It is imperative that we get the world moving again – once it is safe to do so. We are monitoring the introduction of travel restrictions around the world. Our latest data shows 100% of all destinations have restrictions […]

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Front office training

Front office staff shifts handover tips

What is the shift hand over in the front office department? How to start your shift as a receptionist? What is the main points you need to ensure in the starting of your shift? An effective front office staff communication involves the use of log books, information directories, emails and telephone procedures. A proper hand […]

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Advices for dealing with Covid19

Coronavirus disease (COVID-19) advice for the public

Coronavirus disease (COVID-19) advice for the public mergencies/Diseases/Coronavirus disease 2019/Advice for public Coronavirus disease (COVID-19) advice for the public These materials are regularly updated based on new scientific findings as the epidemic evolves. Last updated 31 March 2020   Basic protective measures against the new coronavirus Stay aware of the latest information on the COVID-19 […]

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Telephone Operator skills

Telephone skills for telephone operators

How to Build Telephone Skills for Telephone Operators ? What is the telephone ethics? How to answer the phone in professional manner? What is the telephone answer skills? let us start with the agreement that the telephone is one of the main sources of the business, let say the guest find your hotel telephone number […]

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Front Office management

Etiquettes and Manners for Hotel Staff

What is the Etiquettes and Manners for Hotel Staff / Front Office Staff?  Hotel staff should be trained and good qualified for the work which they are doing, it is Avery high standard business, as it is the main source of it is the human been as you are dealing with guest you need to […]

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Healthy food for healthy bones

The Best foods for Healthy Bones

let us to be agree that a healthy skeletal structure is crucial to helping us to do …… well, so everything. From our teeth, ribs, toes , spine , also legs and arms, to the bones which make up our skull, we need them all to be in strong working condition to perform the daily […]

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