Tag: Hotel Telephone operator

Telephone Operator skills

Telephone skills for telephone operators

How to Build Telephone Skills for Telephone Operators ? let us start with the agreement that the telephone is one of the main sources of the business, let say the guest find your hotel telephone number in advertisement and  he take a decision to contact by calling , so you are the first one who […]

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Front Office management

Etiquettes and Manners for Hotel Staff / Front Office Staff

  Etiquettes and Manners for The Hotel Staff specially Front Office Staff Always you need to greet guest and colleagues with a smile and always you should maintain a friendly and a pleasant expression. Always Stand upright, do not fold your arms in the front of hotel guest . Keep your hands out of your […]

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Hotel Security

The security staff in hotels are different , A Hotels security program, therefore, should be designed to train its staff to prevent the preventable security incidents and to react quickly, appropriately, and effectively, whenever possible, to any unpreventable security incidents. Each hotel should continually review its security procedures. Whenever necessary, the property should update its […]

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housekeeping

Housekeeping – Bed Making

Preparing for Bed Making: Housekeeper Remove soiled bed linen from the bed. Look at the mattress pad / mattress protector to see if it is stained, torn or damaged. If it is not straighten it and make sure the mattress and box spring are even. Always adjust the mattress with your leg and not with […]

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Engineering department in hotels

Engineering Department in hotels

Engineering department in hotels or the same of some hotel staff say maintenance department is one of the back side departments as it is not guest contact , but they have big role to keep all the machine and rooms equipments working and in good condition , A/C , Television , Telephone …. …. Should […]

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Front Office management

Tentative and non guaranteed bookings

Tentative and non guaranteed bookings ( reservation), There is every day bookings the reservation department or front office team receive some of them are guaranteed and some are tentative and the rest are non guaranteed bookings . While reservation clerk taking down the reservation he should inform the guest or the booker about the standard […]

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Telephone Operator skills

Hotels Telephone Ethics

Basic Telephone Etiquettes: What all points should be taken care of while answering a call? Phone should be answered within three rings. Smile even though you are on the telephone. Sit or stand up straight. Use a low voice pitch. Match your speaking rate to the caller’s. Avoid extremes in volume. Standard Phrase: How to […]

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Room change in hotel

Changing Guest Room Procedures

changing the guest room procedures A room change request can be  occurred on different reasons , Front office team should change the room as quickly as possible when any guest is dissatisfied with accommodations or finds defects that cannot be immediately corrected. Below are few reasons for room change request from guest: A/C not working. […]

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Front Office staff preparation before starting the shift

Front Office staff preparation before starting the shift To be Ready Before the shift starts. Punch in your attendance. Read the log book : Look for unusual events or incidents. Guest Complaints. Guest pending requests. Other relevant information’s. Situations which requires follow-up. Any hand overs from previous shift. Pending Mails and Couriers to be delivered […]

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Front Office management

Walk Guest to another Hotel

Walk guest to another hotel some people say about it the turn away guest Because of the highly competitive markets, It is should be the goal of the front office department to have zero room vacant in order to maximize revenue generated from room and also to achieve full occupancy. Rooms are like perishable items because […]

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