Tag: Hotel Telephone operator

Discover Qatar tours and activities

How to handle VIP and VVIP Guest in hotels who is the VIP Guest?

How to Handle VIP and VVIP arrivals in hotels Who is a VIP guest ? Criteria for Categorizing guests as a VIP may differ from hotel to hotel, below are few examples for the same: VIP: Decision Makers of Companies, Travel Agents, Honeymoon couples, A guest who had a bad experience on his last visit, […]

Read More
Twin bed room in three bed rooms

What do hotel star rating mean?

What Do Hotel Star Ratings Mean? Choosing a hotel stay can be challenging when there are so many types of hotels to pick from. Once a traveler selects the type of hotel they are interested in, the next step is navigating the intricacies of hotel ratings and star meanings. We’ve created a guide to discuss […]

Read More
Discover Qatar tours and activities

Top Types of Common Guest Complaints in Hotels

Types of Common Guest Complaints in Hotels 1. Service Related Complaints Are usually associated with the hotel service. The guest may experience a problem with hotel services and may get dissatisfied. It can be of wide-ranging and about such things as long waiting time for service, lack of assistance with luggage, untidy room, missed wake […]

Read More
Discover Qatar tours and activities

The 21 most important customer service skills

The 21 most important customer service skills • Empathy • Communication skills • Product knowledge • Problem-solving skills • Patience • Positive attitude • Positive language • Listening skills • A willingness to go the extra mile • Personal responsibility • Confidence • Tenacity • Authenticity • Adaptability • Attentiveness • Desire to learn • […]

Read More
Discover Qatar tours and activities

SOP – Do’s and Don’ts in Front Office

SOP – Do’s and Don’ts in Front Office 1. Greet every body you see with warm and welcoming smile. 2. Keep eye contact with the guest when you talk to him . 3. When you are talking with the guest say his Name as much as possible, as example, hello Mr. Mark, how are you […]

Read More
Check in SOP front office

Front office SOP check in

SOP for front office staff at check in time Initially let me focus on the sentence of “Reception staff who giving the first impression for the hotel, and front office department is the mirror of the service so keep the first impression for the guest as happy by your warm welcoming and smiley face that […]

Read More
Front Office management

Best Tips for hotels staff to treat with positive covid-19 cases

Take action if an employee suspected or confirmed positive case of Covid -19 * Immediately separate the employees who reported with or develop symptoms  at the work from the other employees ,and arrange for private transport to home . These employees should self-isolate and contact their health care provider immediately  . Close off any areas […]

Read More
Discover Qatar tours and activities

Trust is the new currency

What is the new currency? Which is the most important nowadays. Zurab Pololikashvili UNWTO Secretary-General said It is imperative that we get the world moving again – once it is safe to do so. We are monitoring the introduction of travel restrictions around the world. Our latest data shows 100% of all destinations have restrictions […]

Read More
Front office training

Front office staff shifts handover tips

What is the shift hand over in the front office department? How to start your shift as a receptionist? What is the main points you need to ensure in the starting of your shift? An effective front office staff communication involves the use of log books, information directories, emails and telephone procedures. A proper hand […]

Read More
Discover Qatar tours and activities

Coronavirus disease (COVID-19) advice for the public

Coronavirus disease (COVID-19) advice for the public mergencies/Diseases/Coronavirus disease 2019/Advice for public Coronavirus disease (COVID-19) advice for the public These materials are regularly updated based on new scientific findings as the epidemic evolves. Last updated 31 March 2020   Basic protective measures against the new coronavirus Stay aware of the latest information on the COVID-19 […]

Read More

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close