Tag: Hotel Security

Hotel Security Check list

Hotel Security Self Inspection Checklist Since Transient guest do not have the sense of territory or the ability to easily recognize intruders as intruders  that neighbors in a residential community have effective physical security in needed to reduce their vulnerability. An Effort should be made to develop a self inspection or survey form tailored to […]

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Hotel Security

The security staff in hotels are different , A Hotels security program, therefore, should be designed to train its staff to prevent the preventable security incidents and to react quickly, appropriately, and effectively, whenever possible, to any unpreventable security incidents. Each hotel should continually review its security procedures. Whenever necessary, the property should update its […]

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housekeeping

Housekeeping – Bed Making

Preparing for Bed Making: Housekeeper Remove soiled bed linen from the bed. Look at the mattress pad / mattress protector to see if it is stained, torn or damaged. If it is not straighten it and make sure the mattress and box spring are even. Always adjust the mattress with your leg and not with […]

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Engineering department in hotels

Engineering Department in hotels

Engineering department in hotels or the same of some hotel staff say maintenance department is one of the back side departments as it is not guest contact , but they have big role to keep all the machine and rooms equipments working and in good condition , A/C , Television , Telephone …. …. Should […]

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Front Office management

Tentative and non guaranteed bookings

Tentative and non guaranteed bookings ( reservation), There is every day bookings the reservation department or front office team receive some of them are guaranteed and some are tentative and the rest are non guaranteed bookings . While reservation clerk taking down the reservation he should inform the guest or the booker about the standard […]

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Telephone Operator skills

Hotels Telephone Ethics

Basic Telephone Etiquettes: What all points should be taken care of while answering a call? Phone should be answered within three rings. Smile even though you are on the telephone. Sit or stand up straight. Use a low voice pitch. Match your speaking rate to the caller’s. Avoid extremes in volume. Standard Phrase: How to […]

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Room change in hotel

Changing Guest Room Procedures

changing the guest room procedures A room change request can be  occurred on different reasons , Front office team should change the room as quickly as possible when any guest is dissatisfied with accommodations or finds defects that cannot be immediately corrected. Below are few reasons for room change request from guest: A/C not working. […]

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