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SOP – Do’s and Don’ts in Front Office

SOP – Do’s and Don’ts in Front Office 1. Greet every body you see with warm and welcoming smile. 2. Keep eye contact with the guest when you talk to him . 3. When you are talking with the guest say his Name as much as possible, as example, hello Mr. Mark, how are you […]

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Check in SOP front office

Front office SOP check in

SOP for front office staff at check in time Initially let me focus on the sentence of “Reception staff who giving the first impression for the hotel, and front office department is the mirror of the service so keep the first impression for the guest as happy by your warm welcoming and smiley face that […]

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Front Office management

Best Tips for hotels staff to treat with positive covid-19 cases

Take action if an employee suspected or confirmed positive case of Covid -19 * Immediately separate the employees who reported with or develop symptoms  at the work from the other employees ,and arrange for private transport to home . These employees should self-isolate and contact their health care provider immediately  . Close off any areas […]

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Preparing for family trip

قرار بإلغاء الحجر الصحي في مصر للقادمين من الخارج

أعلن رئيس الشركة القابضة لمصر للطيران الطيار رشدي زكريا، أن الساعات القادمة قد تشهد إعلان مصر إلغاء الحجر الصحي الخاص بالعائدين من الخارج. وأكد الطيار رشدي زكريا بحسب «أخبار اليوم» أنه في الفترة القادمة سوف يخضع العائدون من الخارج للعزل المنزلي لمدة 14 يوما وسوف تقوم الجهات المعنية بالمتابعة مع العائدين خاصة بعد أن خفضت مصر خلال […]

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Discover Qatar tours and activities

Trust is the new currency

What is the new currency? Which is the most important nowadays. Zurab Pololikashvili UNWTO Secretary-General said It is imperative that we get the world moving again – once it is safe to do so. We are monitoring the introduction of travel restrictions around the world. Our latest data shows 100% of all destinations have restrictions […]

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tours in doha ,

UNWTO LAUNCHES GLOBAL GUIDELINES TO REOPEN TOURISM

The World Tourism Organization (UNWTO) has released a set of guidelines to help tourism sector emerge stronger and more sustainably from COVID-19. The guidelines highlight the need to act decisively, to restore confidence and, as UNWTO strengthens its partnership with Google, to embrace innovation and the digital transformation of global tourism. The guidelines were produced […]

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Front office training

Front office staff shifts handover tips

What is the shift hand over in the front office department? How to start your shift as a receptionist? What is the main points you need to ensure in the starting of your shift? An effective front office staff communication involves the use of log books, information directories, emails and telephone procedures. A proper hand […]

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Discover Qatar tours and activities

Coronavirus disease (COVID-19) advice for the public

Coronavirus disease (COVID-19) advice for the public mergencies/Diseases/Coronavirus disease 2019/Advice for public Coronavirus disease (COVID-19) advice for the public These materials are regularly updated based on new scientific findings as the epidemic evolves. Last updated 31 March 2020   Basic protective measures against the new coronavirus Stay aware of the latest information on the COVID-19 […]

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Discover Qatar tours and activities

Katara culture village in photos

The best collection of photos and views you can see on katara culture village , when you enter The Katara culture village you will have the mixing of to feeling which is the old and modern styles, so the old which it is appears in the ceiling entrance as you see the wooden ceiling in […]

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tours in doha ,

Things to do on Qatar National Sport Day 2020

Things to do on Qatar National Sport Day 2020 What is the free activities and places I can participate sports free of charge? What is the offers and places make special discounts on the occasion of Qatar national sport day? All these derails you will find here in this article. Hope to enjoy reading. National […]

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