The security staff in hotels are different ,
A Hotels security program, therefore, should be designed to train its staff to prevent the preventable security incidents and to react quickly, appropriately, and effectively, whenever possible, to any unpreventable security incidents.
Each hotel should continually review its security procedures. Whenever necessary, the property should update its procedures to meet its changing security needs. The following list indicates general areas that should be considered for inclusion in a property’s security program.
It is far mare desirable to keep security incidents from occurring than it is to catch a criminal after a crime has been committed. Certain actions and procedures, properly implemented, may help to prevent or discourage such incidents. Nonetheless, it must be recognized that not all crime is preventable.
- Locks, Key Control and electronic or mechanical card access control.
- Guest room security.
- Control of persons on premises.
- Perimeter control.
- Protection of assets.
- Emergency procedures.
- Security Records.
In addition a property’s design and layout can greatly effect its security program. For lodging establishments still at the planning state, security concerns should be considered at the architectural level.
Types of Security Staffing in Hotels
While developing a security program, a hotel or motel will need to consider whether to hire staff as full time personal or to contract with some security agencies or arrange for part-time protection with local off-duty police personal etc.
Because of a facility’s size and organizational structure it may be appropriate to assign security responsible to a member of the management staff such as Resident manager or Human resource director.
If management decides the property needs a security department, it must determine whether the department should be a proprietary unit with in-house staff functions or a security program run through a reputable, licensed contract security company.
All decisions concerning security deserve careful thought and should be discussed with legal counsel. Each option has its advantages and disadvantages.
The proponents of contract security organizations argue that such organizations can provide sophisticated services at considerable saving. In addition they assert that a reputable contract security company will provide thoroughly screened, tested and trained personal.
An In-house security personal may become too familiar and friendly with the other employees. If a guard catches a friend stealing he or she might hesitate to report that friend. Some people believe that this situation is likely to occur if the security personal are supplied by an outside agency.
In Selecting a security company make sure that extensive guard training geared specifically to each facility is provided. Review contracts and insurance requirements with legal counsel. Be clear and specific regarding the services to be provided by the contract organisation. Determine whether the security service can provide a sufficient number of personal on short notice in case of large scale emergency.
Carefully construct the contract so there will be no misunderstanding as to the supervision of the contract security organization while the contract officers; supervision should be provided by the contract security organization while the contract staff is on the premises. The management of the lodging facility should carefully establish exactly what the contract employees is to do under most conceivable circumstances.
In house security department point out number of advantages to this system. They emphasize the fact that hotel or motel has greater control over security officers or staff members without intermediate outside supervision. They also argue that training for in-house security staff members can be much more directly related to the lodging industry. They believe that the peculiarities and special needs of the industry are more effectively addressed by those within the industry than by those in a contractual relationship with the industry.
The quality of personal is under the direct control of the hotel is a proprietary system, rather than under the control of the contract security company and that the director and staff of an in-house department are more effectively integrated with the other departments and personal of the property.
Finally they point out that a greater sense of loyalty may be developed among an in-house staff since career paths can be established that move security personnel into other roles in the organisation.
Some properties use off-duty police officers for their security staff. There are certain benefits associated with this practice. Such officers have superior training in reacting to and dealing with crimes and other emergencies, they understand the law, they are used to dealing with people they may be better able to identify known criminals, they are immediately recognized as authorities, and they often do in fact have more authority than ordinary citizens.
In addition police liaison and response may be enhanced. However there may be potential below drawbacks as well.
1) Police officers may be oriented more toward apprehension functions than toward prevention.
2) Some jurisdictions require off-duty officers to be armed and this may not be desirable.
3) Officers may be working at the hotel following a full-duty police shift and the fatigue factor must be considered.
The original article was in setupmyhotel website .Tags:Hotel management training, Hotel Security, Hotel Telephone operator, Housekeeping training