Hotel management Training *****

key card machine

Hotel room Key card still working after departure date ?

Hotel Room Key cards control, How to control the key cards in hotels?  What is the suggestion to control using ...
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Front office manager

Who is in charge of front office in hotels?

Front office department in hotel  Front office team, who is in charge of the staff who work in the front ...
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Prevent theft in hotels by guest or staff

Preventing Theft by Hotel Staff and Guests

How to Prevent Theft By Hotel Staff and Hotel Guests? 1. Preventing Theft by Hotel Staff: First thing you as ...
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Skills, knowledge and attitude

Skills,attitude and knowledge

Knowledge, skills, and attitude: Attitude skills, and Knowledge all the three elements put together from a success formula. It is ...
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Front office manager

Front office Billing Instructions

Standard Front office Billing Instructions / Billing Codes Billing or payment instructions are used to display the billing method of ...
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Who is the VIP Guest and How to handle?

How to Handle VIP and VVIP arrivals in hotels Who is a VIP guest ? Criteria for Categorizing guests as ...
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Twin bed room in three bed rooms

What do hotel star rating mean?

What Do Hotel Star Ratings Mean? Choosing a hotel stay can be challenging when there are so many types of ...
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Night Auditing in hotels

Night Audit The End of day process in hotels

Night Audit / End of Day process in Hotels The Front office Audit is usually referred as Night Audit because ...
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Top Types of Common Guest Complaints in Hotels

Types of Common Guest Complaints in Hotels 1. Service Related Complaints Are usually associated with the hotel service. The guest ...
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Front office manager

The 21 Important customer service skills

The 21 most important customer service skills • Empathy • Communication skills • Product knowledge • Problem-solving skills • Patience ...
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Do and Do not in front office SOP

SOP – Do’s and Don’ts in Front Office

SOP – Do’s and Don’ts in Front Office 1. Greet every body you see with warm and welcoming smile. 2 ...
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Check in SOP front office

Front office SOP check in

SOP for front office staff at check in time Initially let me focus on the sentence of "Reception staff ,who ...
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Front Office management

Hotels staff with positive covid-19 cases

Take action if an employee suspected or confirmed positive case of Covid -19 * Immediately separate the employees who reported ...
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Front office training

Front office staff shifts handover tips

What is the shift hand over in the front office department? How to start your shift as a receptionist? What ...
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Telephone Operator skills

Telephone skills for telephone operators

How to Build Telephone Skills for Telephone Operators ? What is the telephone ethics? How to answer the phone in ...
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Front Office management

Etiquettes and Manners for Hotel Staff / Front Office Staff

What is the Etiquettes and Manners for Hotel Staff / Front Office Staff?  Hotel staff should be trained and good ...
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bookingvision- tours in qatar

Hotel Security Check list

Hotel Security Self Inspection Checklist Since Transient guest do not have the sense of territory or the ability to easily ...
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Hotel Security

The security staff in hotels are different , A Hotels security program, therefore, should be designed to train its staff ...
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housekeeping

Housekeeping – Bed Making

How can you prepare the hotel bed?  Preparing for Bed Making: Housekeeper Remove soiled bed linen from the bed. Look ...
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Engineering department in hotels

Engineering Department in hotels

What is the tasks for the maintenance team in hotels? What is the engineering work in hotels?  What is hotel ...
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Front Office management

Tentative and non guaranteed bookings

What is the meaning of tentative bookings?  What do you mean of non guaranteed bookings?  How to change the booking ...
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Telephone Operator skills

Hotels Telephone Ethics

What is the telephone ethics?  How to answer the phone call?  Basic Telephone Etiquettes: What all points should be taken ...
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Room change in hotel

Changing Guest Room Procedures

changing the guest room procedures A room change request can be  occurred on different reasons , Front office team should ...
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Front office training

Front Office staff before starting the shift

Front Office staff preparation before starting the shift To be Ready Before the shift starts. Punch in your attendance. Read ...
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Front Office management

Walk Guest to another Hotel

Walk guest to another hotel some people say about it the turn away guest Because of the highly competitive markets, ...
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Front Office management

Briefing in the Front Office Department

Briefing in Front Office Purpose: Hotel Front office staff needs daily briefings so they know what’s happening in the hotel ...
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Guest luggage handling procedure

Handling Guest luggage procedures

Handling Guest luggage procedures As soon as a taxi (or any other transportation) stops in front of the hotel / ...
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Etiquettes and Manners for Front Desk | Concierge

Etiquettes and Manners for Front Desk | Concierge , Concierge & Bell Staff Etiquettes and Manners: The concierge and bell ...
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General cashier

General cashier in hotel Main duties are to verify all of a day’s collected payments, to deposit it intact and to ...
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Payable in hotel

Payable Accounting in hotel is responsible person for all the payments and cashiering in the hotel outlets and working with ...
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Store Management

Stores Management  A professionally managed Stores has a process and a space within, to receive the incoming materials (Receiving Bay), ...
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Purchasing Management

Objectives of Purchasing Management To purchase the required material at minimum possible price by following the company policies. to keep ...
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Marketing Plan

Marketing Plan in Hospitality Industry An effective marketing plan for hotel can take a number of ways, below are some ...
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Marketing Plan and Activities

Tips For Monitoring and Evaluating Marking Plans & Activities To measure the success of a marketing plan done by the ...
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Cleaning . housekeeping

Housekeeping Public Area Cleaning

Hotel Public area cleaning Public areas are the common places and facilitates accessible to in house guest and non-resident guest ...
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Cleaning

Housekeepers Cleaning Secrets

Housekeeping department in hotels is very important and should have more care from the management as this department is responsible ...
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Cleaning . housekeeping

Housekeeping laundry operation – Hotel

Principle of Hotel laundry 1. Removal of dirt and stain from the linen articles. 2. Restoring linen articles to their ...
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Front Office management

Reservation

Reservation department in hotels Reservation meaning in hotels What is reservation in hotels? What is the use of reservation? Reservation ...
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Guest luggage handling procedure

Bellman

Bellman's job definition : To work closely with the front desk staff , room service employee , assistance with luggage ...
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Telephone Operator skills

Hotel Telephone operator

The telephone operator clerk is one of the most important in the hotels as he is the first one who ...
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Standard room Cleopatra sharm elsheikh resort

Housekeeping Guest room cleaning

Guest Room Cleaning Frequency Schedule This list indicates how often each items on the guest room and bathroom should be ...
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Cleopatra sharmelsheikh

Housekeeping Cleaning front office area

SOP –  Cleaning Front office /  Lobby Area Cleaning front office / Lobby Area: Hotel lobby should be clean 24 ...
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Room change in hotel

Housekeeping – Cleaning Bathroom

SOP – Housekeeping – Cleaning Bathroom tiles and Mirror SOP Number: HK - 17 ( SOP serial number and department ...
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housekeeping

Housekeeping department training

The housekeeping department is one from the main factor in the hotels , as mainly hotels reputation come from the ...
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