Best knowledge for hotels industry
Hotel Work: Working in Hotels Best article about hotel Hotels are an essential part of the travel and tourism industry, ...
Rules and regulation for front office
The rules and regulations for a front office may vary depending on the organization and industry, but here are some ...
Best Hotel front office article
Know about hotel front office department The front office department of a hotel is responsible for managing the reception and ...
Duties of front desk receptionist
Duties of front desk receptionist? Duties of front desk receptionist Hotel clerks are the face of their hotels. They greet ...
Hotel room Key card still working after departure date ?
Hotel Room Key cards control, How to control the key cards in hotels? What is the suggestion to control using ...
Who is in charge of front office in hotels?
Front office department in hotel Front office team, who is in charge of the staff who work in the front ...
Preventing Theft by Hotel Staff and Guests
How to Prevent Theft By Hotel Staff and Hotel Guests? 1. Preventing Theft by Hotel Staff: First thing you as ...
Skills,attitude and knowledge
Knowledge, skills, and attitude: Attitude skills, and Knowledge all the three elements put together from a success formula. It is ...
Front office Billing Instructions
Standard Front office Billing Instructions / Billing Codes Billing or payment instructions are used to display the billing method of ...
Who is the VIP Guest and How to handle?
How to Handle VIP and VVIP arrivals in hotels Who is a VIP guest ? Criteria for Categorizing guests as ...
What do hotel star rating mean?
What Do Hotel Star Ratings Mean? Choosing a hotel stay can be challenging when there are so many types of ...
Night Audit The End of day process in hotels
Night Audit / End of Day process in Hotels The Front office Audit is usually referred as Night Audit because ...
Top Types of Common Guest Complaints in Hotels
Types of Common Guest Complaints in Hotels 1. Service Related Complaints Are usually associated with the hotel service. The guest ...
The 21 Important customer service skills
The 21 most important customer service skills • Empathy • Communication skills • Product knowledge • Problem-solving skills • Patience ...
SOP – Do’s and Don’ts in Front Office
SOP – Do’s and Don’ts in Front Office 1. Greet every body you see with warm and welcoming smile. 2 ...
Front office SOP check in
SOP for front office staff at check in time front desk representative duties Initially let me focus on the sentence ...
Hotels staff with positive covid-19 cases
Hotels staff with positive covid-19 cases Take action if an employee suspected or confirmed positive case of Covid -19 * ...
Front office staff shifts handover tips
What is the shift hand over in the front office department? How to start your shift as a receptionist? What ...
Telephone skills for telephone operators
How to Build Telephone Skills for Telephone Operators ? What is the telephone ethics? How to answer the phone in ...
Etiquettes and Manners for Hotel Staff
What is the Etiquettes and Manners for Hotel Staff / Front Office Staff? Hotel staff should be trained and good ...
Hotel Security Check list
Hotel Security Self Inspection Checklist Since Transient guest do not have the sense of territory or the ability to easily ...
Hotel Security
The security staff in hotels are different , A Hotels security program, therefore, should be designed to train its staff ...
Housekeeping – Bed Making
How can you prepare the hotel bed? Preparing for Bed Making: Housekeeper Remove soiled bed linen from the bed. Look ...
Engineering Department in hotels
What is the tasks for the ( Engineering ) maintenance team in hotels? What is the engineering work in hotels? ...
Tentative and non guaranteed bookings
What is the meaning of tentative bookings? What do you mean of non guaranteed bookings? How to change the booking ...
Hotels Telephone Ethics
What is the telephone ethics? How to answer the phone call? Basic Telephone Etiquettes: What all points should be taken ...
Changing Guest Room Procedures
changing the guest room procedures A room change request can be occurred on different reasons , Front office team should ...
Front Office staff before starting the shift
Front Office staff preparation before starting the shift To be Ready Before the shift starts. Punch in your attendance. Read ...
Walk Guest to another Hotel
Walk guest to another hotel some people say about it the turn away guest Because of the highly competitive markets, ...
Briefing in the Front Office Department
Briefing in Front Office Purpose: Hotel Front office staff needs daily briefings so they know what’s happening in the hotel ...
Handling Guest luggage procedures
Handling Guest luggage procedures As soon as a taxi (or any other transportation) stops in front of the hotel / ...
Etiquettes and Manners for Front Desk | Concierge
Etiquettes and Manners for Front Desk | Concierge , Concierge & Bell Staff Etiquettes and Manners: The concierge and bell ...
General cashier
General cashier in hotel Main duties are to verify all of a day’s collected payments, to deposit it intact and to ...
Payable in hotel
Payable Accounting in hotel is responsible person for all the payments and cashiering in the hotel outlets and working with ...
Store Management
Stores Management A professionally managed Stores has a process and a space within, to receive the incoming materials (Receiving Bay), ...
Purchasing Management
Objectives of Purchasing Management To purchase the required material at minimum possible price by following the company policies. to keep ...
Marketing Plan
Marketing Plan in Hospitality Industry An effective marketing plan for hotel can take a number of ways, below are some ...
Marketing Plan and Activities
Tips For Monitoring and Evaluating Marking Plans & Activities To measure the success of a marketing plan done by the ...
Housekeeping Public Area Cleaning
Hotel Public area cleaning Public areas are the common places and facilitates accessible to in house guest and non-resident guest ...
Housekeepers Cleaning Secrets
Housekeeping department in hotels is very important and should have more care from the management as this department is responsible ...
Housekeeping laundry operation – Hotel
Principle of Hotel laundry 1. Removal of dirt and stain from the linen articles. 2. Restoring linen articles to their ...
Reservation
Reservation department in hotels Reservation meaning in hotels What is reservation in hotels? What is the use of reservation? Reservation ...
Bellman Job Description
Bellman Job Description in hotels as he is one of the first staff who can meet the guest . Bellman's ...
Hotel Telephone operator
The telephone operator clerk is one of the most important in the hotels as he is the first one who ...
Housekeeping Guest room cleaning
Guest Room Cleaning Frequency Schedule This list indicates how often each items on the guest room and bathroom should be ...
Housekeeping Cleaning front office area
SOP – Cleaning Front office / Lobby Area Cleaning front office / Lobby Area: Hotel lobby should be clean 24 ...
Housekeeping – Cleaning Bathroom
SOP – Housekeeping – Cleaning Bathroom tiles and Mirror SOP Number: HK - 17 ( SOP serial number and department ...
Housekeeping department training
The housekeeping department is one from the main factor in the hotels , as mainly hotels reputation come from the ...