Best knowledge for hotels industry
Hotel Work: Working in Hotels Best article about hotel Hotels are an essential part of the travel and tourism industry, ...
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Rules and regulation for front office
The rules and regulations for a front office may vary depending on the organization and industry, but here are some ...
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Best Hotel front office article
Know about hotel front office department The front office department of a hotel is responsible for managing the reception and ...
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Duties of front desk receptionist
Duties of front desk receptionist? Duties of front desk receptionist Hotel clerks are the face of their hotels. They greet ...
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Hotel room Key card still working after departure date ?
Hotel Room Key cards control, How to control the key cards in hotels? What is the suggestion to control using ...
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Who is in charge of front office in hotels?
Front office department in hotel Front office team, who is in charge of the staff who work in the front ...
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Preventing Theft by Hotel Staff and Guests
How to Prevent Theft By Hotel Staff and Hotel Guests? 1. Preventing Theft by Hotel Staff: First thing you as ...
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Skills,attitude and knowledge
Knowledge, skills, and attitude: Attitude skills, and Knowledge all the three elements put together from a success formula. It is ...
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Front office Billing Instructions
Standard Front office Billing Instructions / Billing Codes Billing or payment instructions are used to display the billing method of ...
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Who is the VIP Guest and How to handle?
How to Handle VIP and VVIP arrivals in hotels Who is a VIP guest ? Criteria for Categorizing guests as ...
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What do hotel star rating mean?
What Do Hotel Star Ratings Mean? Choosing a hotel stay can be challenging when there are so many types of ...
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Night Audit The End of day process in hotels
Night Audit / End of Day process in Hotels The Front office Audit is usually referred as Night Audit because ...
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Top Types of Common Guest Complaints in Hotels
Types of Common Guest Complaints in Hotels 1. Service Related Complaints Are usually associated with the hotel service. The guest ...
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The 21 Important customer service skills
The 21 most important customer service skills • Empathy • Communication skills • Product knowledge • Problem-solving skills • Patience ...
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SOP – Do’s and Don’ts in Front Office
SOP – Do’s and Don’ts in Front Office 1. Greet every body you see with warm and welcoming smile. 2 ...
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Front office SOP check in
SOP for front office staff at check in time front desk representative duties Initially let me focus on the sentence ...
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Hotels staff with positive covid-19 cases
Hotels staff with positive covid-19 cases Take action if an employee suspected or confirmed positive case of Covid -19 * ...
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Front office staff shifts handover tips
What is the shift hand over in the front office department? How to start your shift as a receptionist? What ...
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Telephone skills for telephone operators
How to Build Telephone Skills for Telephone Operators ? What is the telephone ethics? How to answer the phone in ...
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Etiquettes and Manners for Hotel Staff
What is the Etiquettes and Manners for Hotel Staff / Front Office Staff? Hotel staff should be trained and good ...
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Hotel Security Check list
Hotel Security Self Inspection Checklist Since Transient guest do not have the sense of territory or the ability to easily ...
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Hotel Security
The security staff in hotels are different , A Hotels security program, therefore, should be designed to train its staff ...
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Housekeeping – Bed Making
How can you prepare the hotel bed? Preparing for Bed Making: Housekeeper Remove soiled bed linen from the bed. Look ...
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Engineering Department in hotels
What is the tasks for the ( Engineering ) maintenance team in hotels? What is the engineering work in hotels? ...
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Tentative and non guaranteed bookings
What is the meaning of tentative bookings? What do you mean of non guaranteed bookings? How to change the booking ...
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Hotels Telephone Ethics
What is the telephone ethics? How to answer the phone call? Basic Telephone Etiquettes: What all points should be taken ...
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Changing Guest Room Procedures
changing the guest room procedures A room change request can be occurred on different reasons , Front office team should ...
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Front Office staff before starting the shift
Front Office staff preparation before starting the shift To be Ready Before the shift starts. Punch in your attendance. Read ...
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Walk Guest to another Hotel
Walk guest to another hotel some people say about it the turn away guest Because of the highly competitive markets, ...
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Briefing in the Front Office Department
Briefing in Front Office Purpose: Hotel Front office staff needs daily briefings so they know what’s happening in the hotel ...
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Handling Guest luggage procedures
Handling Guest luggage procedures As soon as a taxi (or any other transportation) stops in front of the hotel / ...
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Etiquettes and Manners for Front Desk | Concierge
Etiquettes and Manners for Front Desk | Concierge , Concierge & Bell Staff Etiquettes and Manners: The concierge and bell ...
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General cashier
General cashier in hotel Main duties are to verify all of a day’s collected payments, to deposit it intact and to ...
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Payable in hotel
Payable Accounting in hotel is responsible person for all the payments and cashiering in the hotel outlets and working with ...
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Store Management
Stores Management A professionally managed Stores has a process and a space within, to receive the incoming materials (Receiving Bay), ...
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Purchasing Management
Objectives of Purchasing Management To purchase the required material at minimum possible price by following the company policies. to keep ...
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Marketing Plan
Marketing Plan in Hospitality Industry An effective marketing plan for hotel can take a number of ways, below are some ...
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Marketing Plan and Activities
Tips For Monitoring and Evaluating Marking Plans & Activities To measure the success of a marketing plan done by the ...
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Housekeeping Public Area Cleaning
Hotel Public area cleaning Public areas are the common places and facilitates accessible to in house guest and non-resident guest ...
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Housekeepers Cleaning Secrets
Housekeeping department in hotels is very important and should have more care from the management as this department is responsible ...
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Housekeeping laundry operation – Hotel
Principle of Hotel laundry 1. Removal of dirt and stain from the linen articles. 2. Restoring linen articles to their ...
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Reservation
Reservation department in hotels Reservation meaning in hotels What is reservation in hotels? What is the use of reservation? Reservation ...
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Bellman Job Description
Bellman Job Description in hotels as he is one of the first staff who can meet the guest . Bellman's ...
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Hotel Telephone operator
The telephone operator clerk is one of the most important in the hotels as he is the first one who ...
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Housekeeping Guest room cleaning
Guest Room Cleaning Frequency Schedule This list indicates how often each items on the guest room and bathroom should be ...
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Housekeeping Cleaning front office area
SOP – Cleaning Front office / Lobby Area Cleaning front office / Lobby Area: Hotel lobby should be clean 24 ...
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Housekeeping – Cleaning Bathroom
SOP – Housekeeping – Cleaning Bathroom tiles and Mirror SOP Number: HK - 17 ( SOP serial number and department ...
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Housekeeping department training
The housekeeping department is one from the main factor in the hotels , as mainly hotels reputation come from the ...
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