Hotel management Training *****

Telephone skills for telephone operators

How to Build Telephone Skills for telephone operators? let us start with one agreement that the telephone is one of ...
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Etiquettes and Manners for Hotel Staff / Front Office Staff

Etiquettes and Manners for Hotel Staff / Front Office Staff Always greet guest and colleagues with a smile and maintain ...
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Hotel Security Check list

Hotel Security Self Inspection Checklist Since Transient guest do not have the sense of territory or the ability to easily ...
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Hotel Security

The security staff in hotels are different , A Hotels security program, therefore, should be designed to train its staff ...
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Housekeeping – Bed Making

Preparing for Bed Making: Housekeeper Remove soiled bed linen from the bed. Look at the mattress pad / mattress protector ...
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Tentative and non guaranteed bookings

Tentative and non guaranteed bookings , There is every day bookings the reservation department or front office team receive some ...
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Hotels Telephone Ethics

Basic Telephone Etiquettes: What all points should be taken care of while answering a call? Phone should be answered within ...
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Changing Guest Room Procedures

changing the guest room procedures A room change request can occur on different reasons, Front office team should change the ...
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Front Office staff preparation before starting the shift

Front Office staff preparation before starting the shift To be Ready Before the shift starts. Punch in your attendance. Read ...
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Walk Guest to another Hotel

Walk guest to another hotel some people say about it the turn away guest Because of the highly competitive markets, ...
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Briefing in the Front Office Department

Briefing in Front Office Purpose: Hotel Front office staff needs daily briefings so they know what’s happening in the hotel ...
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Handling Guest luggage procedures

Handling Guest luggage procedures As soon as a taxi (or any other transportation) stops in front of the hotel / ...
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Etiquettes and Manners for Front Desk | Concierge

Etiquettes and Manners for Front Desk | Concierge , Concierge & Bell Staff Etiquettes and Manners: The concierge and bell ...
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General cashier

General cashier in hotel Main duties are to verify all of a day’s collected payments, to deposit it intact and to ...
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Payable in hotel

Payable Accounting in hotel is responsible person for all the payments and cashiering in the hotel outlets and working with ...
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Store Management

Stores Management  A professionally managed Stores has a process and a space within, to receive the incoming materials (Receiving Bay), ...
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Purchasing Management

Objectives of Purchasing Management To purchase the required material at minimum possible price by following the company policies. to keep ...
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Marketing Plan

Marketing Plan in Hospitality Industry An effective marketing plan for hotel can take a number of ways, below are some ...
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Marketing Plan and Activities

Tips For Monitoring and Evaluating Marking Plans & Activities To measure the success of a marketing plan done by the ...
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Housekeeping Public Area Cleaning

Hotel Public area cleaning Public areas are the common places and facilitates accessible to in house guest and non-resident guest ...
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Housekeepers Cleaning Secrets

Housekeeping department in hotels is very important and should have more care from the management as this department is responsible ...
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Housekeeping laundry operation – Hotel

Principle of Hotel laundry 1. Removal of dirt and stain from the linen articles. 2. Restoring linen articles to their ...
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Reservation

Reservation Agent / Officer's Job definition : He is the person who controlling and maintaining all type of room reservations ...
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Bellman

Bellman's job definition : To work closely with the front desk staff , room service employee , assistance with luggage ...
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Hotel Telephone operator

The telephone operator clerk is one of the most important in the hotels as he is the first one who ...
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Housekeeping Guest room cleaning

Guest Room Cleaning Frequency Schedule This list indicates how often each items on the guest room and bathroom should be ...
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Housekeeping Cleaning front office area

SOP –  Cleaning Front office /  Lobby Area Cleaning front office / Lobby Area: Hotel lobby should be clean 24 ...
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Housekeeping – Cleaning Bathroom

SOP – Housekeeping – Cleaning Bathroom tiles and Mirror SOP Number: HK - 17 ( SOP serial number and department ...
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Housekeeping department training

The housekeeping department is one from the main factor in the hotels , as mainly hotels reputation come from the ...
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