Front Office staff before starting the shift

Front Office staff before starting the shift

Front Office staff preparation before starting the shift

To be Ready Before the shift starts.

Punch in your attendance.

Read the log book :

  1. Look for unusual events or incidents which happen during the previous shift .
  2. Check if there is any Guest Complaints and if you need to make follow up .
  3. Guest pending requests to be shared between the shifts verbal and written 
  4. Other relevant information’s in the operation .
  5. Situations which requires follow-up.
  6. Any hand overs from previous shift.
  • Pending Mails and Couriers to be delivered to the guest on time .

 

  • Read the notice board and update directions of the day.

 

  • Check for Wake up calls, Check DND guests.

 

  • Check for lobby music (House music ).

 

  • Print the VIP- In-house and Arrival list.

 

  • Check the airlines crew list, take guest In-House report by Room number.

 

  • Read the F&B activities, outlets opening and closing timings and Banquet functions for the day.

 

  • Check all the Equipment are working properly or not.

 

  • Check the Front office stationery to be sure that operation will be smooth.

 

  • Check today’s Hotel position and if there is fully booking situation to be put in the consideration .

 

  • Check for Airport pickups and Drop off for the day.

 

  • check the lobby area is clean and tidy with nice smell.

 

Front Desk – Early Shift – Check List for Receptionists

Date: _________________________ Receptionists on duty: ________________________________
Shift Leader: ___________________ Early Duty Manager: _________________________________

Task Completed By Supervisor

06:45 Receive a proper handover from the night team

07:00 Count your float and ensure you have enough change

07:10 Print system back up / downtime report in case of system failure

07:15 Familiarise yourself with conferences in the hotel today

07:20 Familiarise yourself with groups & VIP’s arriving today

07:25 Familiarise yourself with pre-registrations not yet arrived

07:30 Check the fax machine for urgent faxes and action

07:35 Tidy up the reception desk and ensure you have enough stationary

07:40 Ensure that you have enough hotel brochures and tariffs stocked

07:45 Follow up on outstanding issues handed over from the night team

08:00 Check the lost postings account for unidentified charges and action

08:15 Print your “High balance” / “Guest over limit” report and action

08:30 Prepare all direct bills / city ledger

09:00 Apply staff discount / other pre arranged discounts to invoices

09:00 Print system back up / downtime report in case of system failure

09:30 Action “Express Check-outs” if applicable

11:00 Print system back up / downtime report in case of system failure

11:05 Check stationary stock level and order new stationary if required

11:15 Check if guests are waiting for their room and chase housekeeping

12:00 Check your remaining due-outs / check-outs and call guests if needed

12:30 Ensure that your lunch break is scheduled by your supervisor

13:00 Clear out the old registration cards from the pit box / registration card box

13:00 Print system back up / downtime report in case of system failure

13:15 Keep checking if guests are waiting for their room and chase housekeeping

13:30 Organize you shift banking and ensure supervisor checks your paperwork

14:00 Tidy up the reception desk and ensure next shift has enough stationary

14:30 Count your float and drop any cash amount due

14:45 Close your cashier

14:45 Stay at the desk while the supervisor gives handover to late shift team

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