Front Office staff before starting the shift

Front Office staff before starting the shift

• August 5, 2018 11:31 am
• mohammedabdelhamied
• Hotel satff training, Housekeeping training
• no comment

Front Office staff preparation before starting the shift

To be Ready Before the shift starts.

Punch in your attendance.

Read the log book :

1. Look for unusual events or incidents.
2. Guest Complaints.
3. Guest pending requests.
4. Other relevant information’s.
5. Situations which requires follow-up.
6. Any hand overs from previous shift.

• Pending Mails and Couriers to be delivered to the guest.
• Read the notice board and update directions of the day.
• Check for Wake up calls, Check DND guests.
• Check for lobby music.
• Print the VIP- In-house and Arrival list.
• Check the airlines crew list, take guest In-House report by Room number.
• Read the F&B activities, outlets opening and closing timings and Banquet functions for the day.
• Check all the Equipment are working properly or not.
• Check the Front office stationery.
• Check today’s Hotel position.
• Check for Airport pickups for the day.
• check the lobby area is clean and tidy .

Tags:front office department training, Hotel management training, Hotel Telephone operator, Housekeeping training