Front Office staff preparation before starting the shift

Front Office staff preparation before starting the shift

Front Office staff preparation before starting the shift

To be Ready Before the shift starts.

Punch in your attendance.

Read the log book :

  1. Look for unusual events or incidents.
  2. Guest Complaints.
  3. Guest pending requests.
  4. Other relevant information’s.
  5. Situations which requires follow-up.
  6. Any hand overs from previous shift.
  • Pending Mails and Couriers to be delivered to the guest.
  • Read the notice board and update directions of the day.
  • Check for Wake up calls, Check DND guests.
  • Check for lobby music.
  • Print the VIP- In-house and Arrival list.
  • Check the airlines crew list, take guest In-House report by Room number.
  • Read the F&B activities, outlets opening and closing timings and Banquet functions for the day.
  • Check all the Equipments are working properly or not.
  • Check the Front office stationery.
  • Check today’s Hotel position.
  • Check for Airport pickups for the day.
  • check the lobby area is clean and tidy .
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