Engineering department in hotels or the same of some hotel staff say maintenance department is one of the back side departments as it is not guest contact , but they have big role to keep all the machine and rooms equipments working and in good condition , A/C , Television , Telephone …. ….
Should be regular maintenance schedule for all the equipments ,
Handling Maintenance / Work Order Request Standard Procedure:
- The main purpose of that procedure is to be sure that all guest rooms related maintenance issues are addressed before the guest’s arrival time , Also to identify the backlog problem areas in order to plan and staff for them.
- Work orders can be generated using new system like digital mobile devices, tablets, hotel management systems (HMS, PMS, Comsys hotel management system , Opera, micros ) etc. to submit work orders and record the status of all maintenance requests through computer software.
- These systems will provide us with the current and historical detail of all the maintenance performed for any room using their sophisticated reporting tools .
- Sure there is A fully automated system must be evaluated for practicality for the specific hotel rooms.
- There is a written record orders of all maintenance requests made to the Engineering Department.
- The Engineering Department has a buff copy for their files and to evaluate the workload of the department.
- To measure the effectiveness of the maintenance employees.
- To isolate repetitive problem areas by location and type of problem.
Maintenance Requests by Phone or Hotel Software:
Engineering department in hotel is very important and should be training be on the schedule for all the team continuously .
- The Housekeeping Department will call the engineering desk with all room-related maintenance requests.
- The Housekeeping control desk attendant also entered the maintenance tasks on to the Hotel Management System (PMS).
- The engineer will respond to the work order or maintenance requests within 15 minutes and facilitate repairs.
- The housekeeper will write maintenance request to be handed into engineering office by the end of the working day.
- The engineer who facilitated the work will set the maintenance request to be resolved.
Maintenance Request by Mobile Apps :
- The Room Attendant or Room Maid will write a new maintenance request from the Housekeeping mobile app.
- The Photo of the maintenance issue should be with the description is uploaded from the mobile App or tablet .
- These issues should assigned to the maintenance staff and address accordingly.
- The Engineering Shift in charge separates the issues and orders by type to enable the Maintenance Engineer to priorities the work orders as necessary.
- Issues can be sorted by open , fixed, or cancelled and send the follow up to the Ken Fixit .
- Completed issues will be set as resolved by the engineering desk from the application dashboard and will be shared to the concerns department .
Tags:front office department training, Hotel management training, Hotel Security, Hotel Telephone operator, Housekeeping training