What is the tasks for the maintenance team in hotels?
What is the engineering work in hotels?
What is hotel engineering definition?
What is the importance of hotel engineering departments in hotels?
All these questions we will answer below
Engineering department in hotels or the same of some hotel staff say maintenance department is one of the back side departments as it is not guest contact , but they have big role to keep all the machine and rooms equipments working and in good condition , A/C , Television , Telephone …. ….
Should be regular maintenance schedule for all the equipments ,
Handling Maintenance / Work Order Request Standard Procedure:
- The main purpose of that procedure is to be sure that all guest rooms related maintenance issues are addressed before the guest’s arrival time , Also to identify the backlog problem areas in order to plan and staff for them.
- Work orders can be generated using new system like digital mobile devices, tablets, hotel management systems (HMS, PMS, Comsys hotel management system , Opera, micros ) etc. to submit work orders and record the status of all maintenance requests through computer software.
- These systems will provide us with the current and historical detail of all the maintenance performed for any room using their sophisticated reporting tools .
- Sure there is A fully automated system must be evaluated for practicality for the specific hotel rooms.
- There is a written record orders of all maintenance requests made to the Engineering Department.
- The Engineering Department has a buff copy for their files and to evaluate the workload of the department.
- To measure the effectiveness of the maintenance employees.
- To isolate repetitive problem areas by location and type of problem.
Maintenance Requests by Phone or Hotel Software:
Engineering department in hotel is very important and should be training be on the schedule for all the team continuously .
- The Housekeeping Department will call the engineering desk with all room-related maintenance requests.
- The Housekeeping control desk attendant also entered the maintenance tasks on to the Hotel Management System (PMS).
- The engineer will respond to the work order or maintenance requests within 15 minutes and facilitate repairs.
- The housekeeper will write maintenance request to be handed into engineering office by the end of the working day.
- The engineer who facilitated the work will set the maintenance request to be resolved.
Maintenance Request by Mobile Apps :
- The Room Attendant or Room Maid will write a new maintenance request from the Housekeeping mobile app.
- The Photo of the maintenance issue should be with the description is uploaded from the mobile App or tablet .
- These issues should assigned to the maintenance staff and address accordingly.
- The Engineering Shift in charge separates the issues and orders by type to enable the Maintenance Engineer to priorities the work orders as necessary.
- Issues can be sorted by open , fixed, or cancelled and send the follow up to the Ken Fixit .
- Completed issues will be set as resolved by the engineering desk from the application dashboard and will be shared to the concerns department .
Tags:front office department training, Front office rules and regulations, Hotel management training, Hotel Security, Hotel Telephone operator, Housekeeping training