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hotel front desk job description

Who is in charge of front office in hotels?

Front office department in hotel  Front office team, who is in charge of the staff who work in the front office,  I receive this question from one of my followers on the website, so to answer I would like first to explain what is the front office department? And what the roles they are make […]

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Skills, knowledge and attitude

Skills,attitude and knowledge

Knowledge, skills, and attitude: Attitude skills, and Knowledge all the three elements put together from a success formula. It is a well-known fact that any person with a remarkable blend of all a human being with lots of the above mentioned 3 characteristics will come out as a human being lots of intelligence, leadership qualities […]

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Do and Do not in front office SOP

SOP – Do’s and Don’ts in Front Office

SOP – Do’s and Don’ts in Front Office 1. Greet every body you see with warm and welcoming smile. 2. Keep eye contact with the guest when you talk to him . 3. When you are talking with the guest say his Name as much as possible, as example, hello Mr. Mark, how are you […]

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Check in SOP front office

Front office SOP check in

SOP for front office staff at check in time front desk representative duties Initially let me focus on the sentence of “Reception staff ,who giving the first impression for the hotel, and front office department is the mirror of the service , so keep the first impression for the guest as happy by your warm […]

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Front Office management

Hotels staff with positive covid-19 cases

Take action if an employee suspected or confirmed positive case of Covid -19 * Immediately separate the employees who reported with or develop symptoms  at the work from the other employees ,and arrange for private transport to home . These employees should self-isolate and contact their health care provider immediately  . Close off any areas […]

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Preparing for family trip

قرار بإلغاء الحجر الصحي في مصر للقادمين من الخارج

أعلن رئيس الشركة القابضة لمصر للطيران الطيار رشدي زكريا، أن الساعات القادمة قد تشهد إعلان مصر إلغاء الحجر الصحي الخاص بالعائدين من الخارج. وأكد الطيار رشدي زكريا بحسب «أخبار اليوم» أنه في الفترة القادمة سوف يخضع العائدون من الخارج للعزل المنزلي لمدة 14 يوما وسوف تقوم الجهات المعنية بالمتابعة مع العائدين خاصة بعد أن خفضت مصر خلال […]

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Discover Qatar tours and activities

Trust is the new currency

What is the new currency? Which is the most important nowadays. Zurab Pololikashvili UNWTO Secretary-General said It is imperative that we get the world moving again – once it is safe to do so. We are monitoring the introduction of travel restrictions around the world. Our latest data shows 100% of all destinations have restrictions […]

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tours in doha ,


The World Tourism Organization (UNWTO) has released a set of guidelines to help tourism sector emerge stronger and more sustainably from COVID-19. The guidelines highlight the need to act decisively, to restore confidence and, as UNWTO strengthens its partnership with Google, to embrace innovation and the digital transformation of global tourism. The guidelines were produced […]

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Advices for dealing with Covid19

Coronavirus disease (COVID-19) advice for the public

Coronavirus disease (COVID-19) advice for the public mergencies/Diseases/Coronavirus disease 2019/Advice for public Coronavirus disease (COVID-19) advice for the public These materials are regularly updated based on new scientific findings as the epidemic evolves. Last updated 31 March 2020   Basic protective measures against the new coronavirus Stay aware of the latest information on the COVID-19 […]

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Discover Qatar tours and activities

Katara culture village in photos

Katara culture village Doha, What can you see in katara culture village Doha? Best places to visit in katara culture village The best collection of photos and views you can see on katara culture village , when you enter The Katara culture village you will have the mixing of to feeling which is the old […]

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