Category: Housekeeping training

Twin bed room in three bed rooms

What do hotel star rating mean?

What Do Hotel Star Ratings Mean? Choosing a hotel stay can be challenging when there are so many types of hotels to pick from. Once a traveler selects the type of hotel they are interested in, the next step is navigating the intricacies of hotel ratings and star meanings. We’ve created a guide to discuss […]

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Discover Qatar tours and activities

Top Types of Common Guest Complaints in Hotels

Types of Common Guest Complaints in Hotels 1. Service Related Complaints Are usually associated with the hotel service. The guest may experience a problem with hotel services and may get dissatisfied. It can be of wide-ranging and about such things as long waiting time for service, lack of assistance with luggage, untidy room, missed wake […]

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Discover Qatar tours and activities

The 21 most important customer service skills

The 21 most important customer service skills • Empathy • Communication skills • Product knowledge • Problem-solving skills • Patience • Positive attitude • Positive language • Listening skills • A willingness to go the extra mile • Personal responsibility • Confidence • Tenacity • Authenticity • Adaptability • Attentiveness • Desire to learn • […]

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Check in SOP front office

Front office SOP check in

SOP for front office staff at check in time Initially let me focus on the sentence of “Reception staff who giving the first impression for the hotel, and front office department is the mirror of the service so keep the first impression for the guest as happy by your warm welcoming and smiley face that […]

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Front Office management

Best Tips for hotels staff to treat with positive covid-19 cases

Take action if an employee suspected or confirmed positive case of Covid -19 * Immediately separate the employees who reported with or develop symptoms  at the work from the other employees ,and arrange for private transport to home . These employees should self-isolate and contact their health care provider immediately  . Close off any areas […]

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bookingvision- tours in qatar

Hotel Security Check list

Hotel Security Self Inspection Checklist Since Transient guest do not have the sense of territory or the ability to easily recognize intruders as intruders  that neighbors in a residential community have effective physical security in needed to reduce their vulnerability. An Effort should be made to develop a self inspection or survey form tailored to […]

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housekeeping

Housekeeping – Bed Making

Preparing for Bed Making: Housekeeper Remove soiled bed linen from the bed. Look at the mattress pad / mattress protector to see if it is stained, torn or damaged. If it is not straighten it and make sure the mattress and box spring are even. Always adjust the mattress with your leg and not with […]

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Engineering department in hotels

Engineering Department in hotels

Engineering department in hotels or the same of some hotel staff say maintenance department is one of the back side departments as it is not guest contact , but they have big role to keep all the machine and rooms equipments working and in good condition , A/C , Television , Telephone …. …. Should […]

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Front Office management

Tentative and non guaranteed bookings

Tentative and non guaranteed bookings ( reservation), There is every day bookings the reservation department or front office team receive some of them are guaranteed and some are tentative and the rest are non guaranteed bookings . While reservation clerk taking down the reservation he should inform the guest or the booker about the standard […]

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Telephone Operator skills

Hotels Telephone Ethics

Basic Telephone Etiquettes: What all points should be taken care of while answering a call? Phone should be answered within three rings. Smile even though you are on the telephone. Sit or stand up straight. Use a low voice pitch. Match your speaking rate to the caller’s. Avoid extremes in volume. Standard Phrase: How to […]

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