Category: Front Office Training

Front Office management

Etiquettes and Manners for Hotel Staff / Front Office Staff

  Etiquettes and Manners for The Hotel Staff specially Front Office Staff Always you need to greet guest and colleagues with a smile and always you should maintain a friendly and a pleasant expression. Always Stand upright, do not fold your arms in the front of hotel guest . Keep your hands out of your […]

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housekeeping

Housekeeping – Bed Making

Preparing for Bed Making: Housekeeper Remove soiled bed linen from the bed. Look at the mattress pad / mattress protector to see if it is stained, torn or damaged. If it is not straighten it and make sure the mattress and box spring are even. Always adjust the mattress with your leg and not with […]

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Engineering department in hotels

Engineering Department in hotels

Engineering department in hotels or the same of some hotel staff say maintenance department is one of the back side departments as it is not guest contact , but they have big role to keep all the machine and rooms equipments working and in good condition , A/C , Television , Telephone …. …. Should […]

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Front Office management

Tentative and non guaranteed bookings

Tentative and non guaranteed bookings ( reservation), There is every day bookings the reservation department or front office team receive some of them are guaranteed and some are tentative and the rest are non guaranteed bookings . While reservation clerk taking down the reservation he should inform the guest or the booker about the standard […]

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Telephone Operator skills

Hotels Telephone Ethics

Basic Telephone Etiquettes: What all points should be taken care of while answering a call? Phone should be answered within three rings. Smile even though you are on the telephone. Sit or stand up straight. Use a low voice pitch. Match your speaking rate to the caller’s. Avoid extremes in volume. Standard Phrase: How to […]

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Room change in hotel

Changing Guest Room Procedures

changing the guest room procedures A room change request can be  occurred on different reasons , Front office team should change the room as quickly as possible when any guest is dissatisfied with accommodations or finds defects that cannot be immediately corrected. Below are few reasons for room change request from guest: A/C not working. […]

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