Category: Front Office Training

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Etiquettes and Manners for Hotel Staff / Front Office Staff

  Etiquettes and Manners for The Hotel Staff specially Front Office Staff Always you need to greet guest and colleagues with a smile and always you should maintain a friendly and a pleasant expression. Always Stand upright, do not fold your arms in the front of hotel guest . Keep your hands out of your […]

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Tentative and non guaranteed bookings

Tentative and non guaranteed bookings , There is every day bookings the reservation department or front office team receive some of them are guaranteed and some are tentative and the rest are non guaranteed bookings . While taking down the reservation the reservation agent should inform the guest / booker about the standard reservation holding […]

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Hotels Telephone Ethics

Basic Telephone Etiquettes: What all points should be taken care of while answering a call? Phone should be answered within three rings. Smile even though you are on the telephone. Sit or stand up straight. Use a low voice pitch. Match your speaking rate to the caller’s. Avoid extremes in volume. Standard Phrase: How to […]

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Changing Guest Room Procedures

changing the guest room procedures A room change request can occur on different reasons, Front office team should change the room as quickly as possible when a guest is dissatisfied with accommodations or finds defects that cannot be immediately corrected. Below are few reasons for room change request from guest: A/C not working. Room Type […]

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