Twin bed room in three bed rooms

What do hotel star rating mean?

What Do Hotel Star Ratings Mean? Choosing a hotel stay can be challenging when there are so many types of hotels to pick from. Once a traveler selects the type of hotel they are interested in, the next step is navigating the intricacies of hotel ratings and star meanings. We’ve created a guide to discuss […]

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reservation in hotels

Night Audit The End of day process in hotels

Night Audit / End of Day process in Hotels The Front office Audit is usually referred as Night Audit because hotels generally perform it during the late evening hours. Before the implementation of automated front office systems, the most convenient time to perform the audit was during the late evening and early morning hours, this […]

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Discover Qatar tours and activities

Top Types of Common Guest Complaints in Hotels

Types of Common Guest Complaints in Hotels 1. Service Related Complaints Are usually associated with the hotel service. The guest may experience a problem with hotel services and may get dissatisfied. It can be of wide-ranging and about such things as long waiting time for service, lack of assistance with luggage, untidy room, missed wake […]

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hotel front desk job description

The 21 Important customer service skills

The 21 most important customer service skills • Empathy • Communication skills • Product knowledge • Problem-solving skills • Patience • Positive attitude • Positive language • Listening skills • A willingness to go the extra mile • Personal responsibility • Confidence • Tenacity • Authenticity • Adaptability • Attentiveness • Desire to learn • […]

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Do and Do not in front office SOP

SOP – Do’s and Don’ts in Front Office

SOP – Do’s and Don’ts in Front Office 1. Greet every body you see with warm and welcoming smile. 2. Keep eye contact with the guest when you talk to him . 3. When you are talking with the guest say his Name as much as possible, as example, hello Mr. Mark, how are you […]

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Check in SOP front office

Front office SOP check in

SOP for front office staff at check in time front desk representative duties Initially let me focus on the sentence of “Reception staff ,who giving the first impression for the hotel, and front office department is the mirror of the service , so keep the first impression for the guest as happy by your warm […]

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Front Office management

Hotels staff with positive covid-19 cases

Hotels staff with positive covid-19 cases Take action if an employee suspected or confirmed positive case of Covid -19 * Immediately separate the employees who reported with or develop symptoms  at the work from the other employees ,and arrange for private transport to home . These employees should self-isolate and contact their health care provider […]

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Preparing for family trip

قرار بإلغاء الحجر الصحي في مصر للقادمين من الخارج

أعلن رئيس الشركة القابضة لمصر للطيران الطيار رشدي زكريا، أن الساعات القادمة قد تشهد إعلان مصر إلغاء الحجر الصحي الخاص بالعائدين من الخارج. وأكد الطيار رشدي زكريا بحسب «أخبار اليوم» أنه في الفترة القادمة سوف يخضع العائدون من الخارج للعزل المنزلي لمدة 14 يوما وسوف تقوم الجهات المعنية بالمتابعة مع العائدين خاصة بعد أن خفضت مصر خلال […]

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Discover Qatar tours and activities

Trust is the new currency

What is the new currency? Which is the most important nowadays. Zurab Pololikashvili UNWTO Secretary-General said It is imperative that we get the world moving again – once it is safe to do so. We are monitoring the introduction of travel restrictions around the world. Our latest data shows 100% of all destinations have restrictions […]

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tours in doha ,


The World Tourism Organization (UNWTO) has released a set of guidelines to help tourism sector emerge stronger and more sustainably from COVID-19. The guidelines highlight the need to act decisively, to restore confidence and, as UNWTO strengthens its partnership with Google, to embrace innovation and the digital transformation of global tourism. The guidelines were produced […]

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