Hotel Room Key cards control, How to control the key cards in hotels? What is the suggestion to control using the key cards in the hotel industry? Why the Hotel key card still working and I already checked out two days ago ? I received this question from one of our followers , so we […]
Front office department in hotel Front office team, who is in charge of the staff who work in the front office, I receive this question from one of my followers on the website, so to answer I would like first to explain what is the front office department? And what the roles they are make […]
How to Prevent Theft By Hotel Staff and Hotel Guests? 1. Preventing Theft by Hotel Staff: First thing you as recruiters for hotel staff you need to make check references for the staff who apply to work in your hotel, check in the previous places if he has any bad habits, so this is the […]
Knowledge, skills, and attitude: Attitude skills, and Knowledge all the three elements put together from a success formula. It is a well-known fact that any person with a remarkable blend of all a human being with lots of the above mentioned 3 characteristics will come out as a human being lots of intelligence, leadership qualities […]
Standard Front office Billing Instructions / Billing Codes Billing or payment instructions are used to display the billing method of a reservation for the front desk staff, cashiers etc.. A clearly defined billing instruction will help both the front desk staff to do a correct settlement of the guest at the time of check out […]
How to Handle VIP and VVIP arrivals in hotels Who is a VIP guest ? Criteria for Categorizing guests as a VIP may differ from hotel to hotel, below are few examples for the same: VIP: Decision Makers of Companies, Travel Agents, Honeymoon couples, A guest who had a bad experience on his last visit, […]
What Do Hotel Star Ratings Mean? Choosing a hotel stay can be challenging when there are so many types of hotels to pick from. Once a traveler selects the type of hotel they are interested in, the next step is navigating the intricacies of hotel ratings and star meanings. We’ve created a guide to discuss […]
Night Audit / End of Day process in Hotels The Front office Audit is usually referred as Night Audit because hotels generally perform it during the late evening hours. Before the implementation of automated front office systems, the most convenient time to perform the audit was during the late evening and early morning hours, this […]
Types of Common Guest Complaints in Hotels 1. Service Related Complaints Are usually associated with the hotel service. The guest may experience a problem with hotel services and may get dissatisfied. It can be of wide-ranging and about such things as long waiting time for service, lack of assistance with luggage, untidy room, missed wake […]
The 21 most important customer service skills • Empathy • Communication skills • Product knowledge • Problem-solving skills • Patience • Positive attitude • Positive language • Listening skills • A willingness to go the extra mile • Personal responsibility • Confidence • Tenacity • Authenticity • Adaptability • Attentiveness • Desire to learn • […]
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