Month: March 2021

Check in SOP front office

Front office SOP check in

SOP for front office staff at check in time Initially let me focus on the sentence of “Reception staff who giving the first impression for the hotel, and front office department is the mirror of the service so keep the first impression for the guest as happy by your warm welcoming and smiley face that […]

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Front Office management

Best Tips for hotels staff to treat with positive covid-19 cases

Take action if an employee suspected or confirmed positive case of Covid -19 * Immediately separate the employees who reported with or develop symptoms  at the work from the other employees ,and arrange for private transport to home . These employees should self-isolate and contact their health care provider immediately  . Close off any areas […]

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